At CozyGem, we strive to provide high-quality digital products and excellent customer service. Please read our return policy carefully to understand our practices regarding digital product purchases.
1. Digital Products Policy:
Due to the nature of digital products, all sales on CozyGem are final. Once a digital product has been downloaded or accessed, it is considered delivered and cannot be returned or refunded. This policy is in place to protect the intellectual property of our content creators and to ensure that all customers are treated fairly.
2. Order Issues:
If you experience any issues with your digital product, such as download problems or file corruption, please contact our support team within 7 days of your purchase. We will work with you to resolve the issue promptly, including providing a replacement file if necessary.
3. Exceptions:
In the unlikely event that you accidentally purchase the same product twice, please contact us immediately. We will review your case and, at our discretion, may issue a store credit or allow an exchange for another product of equal value. However, please note that you can review the quantity of wallpapers in your cart before finalizing your purchase. You also have the ability to adjust the quantity or remove items from your cart, so this issue should ideally not occur.
4. Payment Terms:
Payments for digital products are processed securely through our third-party payment processors. Once a payment has been completed and the digital product has been delivered, it is non-refundable. Please ensure that you have reviewed your order carefully before completing your purchase.
5. Contact Us:
If you have any questions about this Return Policy or need assistance with your order, please contact us at: